Inner Peak AI Privacy Policy
(Last Updated 11/18/24)
Introduction
Inner Peak AI, Inc. (“Inner Peak”, “us”, “we”, or “our”) is committed to protecting and respecting your privacy. This privacy policy applies to and describes how we collect, store, use, and share personal data about you through our software, website, mobile application, documentation, and related services (together, the “Services”). References to “you” means the person whose personal data we collect, use, and process. We will manage your personal data only as described below and consistent with applicable laws. By using the Services, you acknowledge that you have read and understand this privacy policy.
Contact Us
Inner Peak is the controller of personal data processed under this privacy policy.
For further information, to exercise your rights, or if you have any questions, please contact us at support@innerpeak.ai.
If you wish for any of the data you input to be deleted, you may either delete your account by going to your account settings in the app, scrolling to the bottom, and selecting “delete account” or you may email us directly at support@innerpeak.ai with your request. We will delete your data within two weeks of receiving your request.
What Personal Data Do You Collect & How Is It Used?
You decide how much or how little you are comfortable sharing. If you do not provide us with certain personal data, some of the Services may not work as intended. We may use your anonymized data to help train our models to better personalize your experience. If you would like to opt out from this personalization, you may email support@innerpeak.ai with your request.
Account, Demographic, and Wellness Data
Details:
Name
Email address
Cell phone number
Birthdate
Gender
Race
Sexual orientation
Ethnicity
Education level
Experience with mental wellness solutions
Life satisfaction and daily wellbeing
Other personal data you provide to us, including other demographic data
Password
Personal data you’ve allowed one of our partners to share with us (currently not collected)
Referral or access code
Time zone
How it is used:
To provide our Services, including creating an account
To improve our Services
For identification and authorization purposes
To address issues like malicious use of the Services
To ensure appropriate usage of Services
To maintain and uphold your preferences
To personalize your content experience
To send you communications about our Services
To invite you to participate in relevant user experience
Communications with us (separate from conversational data)
Details:
Email address
Cell phone number
Platform
Operating system version
Other personal data you provide to us including any personal identifiers or attachments you share
How it is used:
To provide our Services
To improve our Services
To invite you to participate in ad hoc opportunities,like product feedback
To provide user support
In invite you to participate in relevant user experience research
To remind you about the best ways of using our Services
Conversational Data
Details:
Your conversational interactions with Inner Peak, like what you write or options you select immediately before, during, or after the conversation
How it is used:
To provide our Services
To improve our Services
Concerning language and escalation data
Inner Peak sometimes detects an input that might indicate you need more support than we can provide. Inner Peak is not a crisis service, and does not provide mental health care or crisis care. If we detect that you may need more support than we can provide, we will administer an industry-standard suicidality screening tool. If you are deemed to be moderate or high risk of suicide or risk of harm to others, Inner Peak may take certain actions to provide you additional support (such actions may include connecting you with a suicide hotline, sending a notification to school administrators, and/or sending a notification to your emergency contact to check in).
Details:
How often you share concerning language
If you share that you are considering harming yourself or others
The language you use that is concerning
Emergency contact information (i.e. name and phone number)
How it is used:
To suggest more appropriate resources
To mitigate risk of harm to you
To provide our Services
To improve our Services
Lawful Basis for Processing: Performance of a contract, Legitimate interest, Consent
Survey and assessment data
Details:
Surveys and assessments about your health or experiences
Surveys about our Services
How it is used:
To provide our Services, including to provide a personalized experience based on your responses
To improve our Services
To invite you to participate in relevant user experience research
To share de-identified and/or aggregated data about Peak, like trends for marketing and business purposes
Usage data
Details:
Information from Google Analytics or other analytics vendors, like website visitor or app user behavior and demographics (See Google Analytics & Privacy and Opt Out of Google Analytics)
Internal and analytics information
Log files
Mobile device, browser type, browser language, operating system, and Internet Protocol addresses
Cookies, pixel tags, and web beacons
Usage information, like the time of day or how often you use each tool
How it is used:
To provide our Services
To improve our Services, including to assess the performance of our Services
To invite you to participate in relevant user experience research
To share de-identified and/or aggregated data about Inner Peak, like trends for marketing and business purposes
Note on our social media pages
Inner Peak may maintain social media pages. Any personal data you share on the public sections of our social media pages is public and, unless otherwise required by applicable laws, is not covered by this privacy policy. Please exercise caution before sharing information that may identify you on the public sections of our social media pages. In addition, our Services may contain social media buttons to “Share Inner Peak.” Use of, or sharing personal data, with a social media service will also be subject to the social media service’s terms of service and privacy policy.
Do You Share My Personal Data?
We do not share your personal data with third parties except as outlined below. With the exceptions of the cases below which are necessary to provide these services, we maintain total user privacy in their messages with Peak’s AI coaches.
Service providers
We use third party service providers, like Amazon Web Services, Squarespace, and Intercom that help us provide our Services. These third parties may have limited and controlled access to personal data in connection with the services they provide such as hosting or customer service. The use of personal data by service providers outside of agreed-upon service they provide is prohibited.
We will not share:
Your conversational interactions with Inner Peak, like what you write or your path through a conversation, unless you give us your consent to do so.
We often share:
De-identified and/or aggregated data about how Inner Peak users use the app and its effectiveness
School administrators
We will not share:
Any details of your conversations or what content you engaged with, unless (i) you have given your permission or (ii) you indicate that you or someone else is in danger, in which case we may reach out to your Emergency Contact, the appropriate point of contact at your school, and / or law enforcement.
We often share:
De-identified and/or aggregated data about how Inner Peak users use the app and its effectiveness
Your interactions with third-party services
Our Services may link to third parties, like helplines or other resources. Any information shared with or otherwise collected by third parties is subject to the third party’s terms and privacy policy. We are not responsible for the processing of personal data by third parties relevant to these resources.
De-identified and/or aggregated data
We may use your personal data to create de-identified and/or aggregated data, like approximate location information, information about the device you use to access our Services, information about conversational trends, or other analyses we create. De-identified and/or aggregated data is not personal data and we may use and share this data as permitted by applicable law, such as with academic partners. We never share your transcripts with Inner Peak without your consent, even de-identified.
Disclosures to protect us or others
We may access, preserve, and disclose any personal data we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to:
Comply with law enforcement or national security requests and legal process, such as court order or subpoena;
Protect you, our, or others’ rights, property, or safety;
Enforce our policies or contracts; or
Assist with an investigation or prosecution of suspected or actual illegal activity
Lawful Basis:
The lawful basis of collecting the above information is (1) contract, (2) legitimate interest, and (3) consent.